They started off really well with a great onboarding experience... however, I soon discovered that they have the worst customer service of ANY company I have ever dealt with when I wanted to cancel. They only accept cancellations over the phone, then they try to bully you into taking a different package. The product did not work for me and after more than a year of trying to troubleshoot (I even bought a brand new phone on their suggestion that it was my handset), I finally gave up and chose to cancel. They argued with me about how many times I contacted them for help and then wanted to add extra charges, the experience caused me so much stress. When they finally agreed to cancel without charge after I explained how appalling the service and attitude was, I received a system email to confirm the contract was cancelled. Yesterday (2 months later), I received an email chasing more payments and late payment fees! Absolutely atrocious! I am beyond stressed and disgusted,
