I switched over to this pathetic, totally useless service 5 days ago. Since then, I'???ve had no internet connection and no telephone service. I'???ve rang them so many times, they have even put me on hold and then disconnected the call. Terrible service. I am now approaching 6 days without any service. They now say the will send an engineer out tomorrow. They should have done that 6 days ago as they charged me for installation, can you believe it? The cheek of it all! Open reach are just as bad if they are not working for BT. I won'???t hold my breath for the engineer but just know that if he doesn'???t arrive, bOnline will have to come and fish their useless equipment out of the rubbish bin!
