An adhoc decision to start a trial lead to a call with Mekaylin as part of the setup process - this was nice, no pressure chat around the basic setup and features and 20 minutes into the call I'd completely forgotten this was being handled by the bOnline app, which was pleasant surprise. I've not yet made any decisions as to whether we'll transfer our services over - but Mekaylin made a great first impression and I'm inclined to explore the service further as a result.
