Dear B-Online Customer Support,I am writing to express my serious concerns regarding the ongoing issues I have experienced with your company following the termination of my contract.I was a customer of B-Online for one year. As my business had ceased operations, I informed your team via telephone during the 12th month of service that I did not wish to renew the contract. I was assured at the time that my contract would end following payment for the 13th month and that no further charges would be applied.However, I subsequently received an invoice for the 14th month. I contacted your support team once again and was told that my service had already been terminated and that the charge would be cancelled. Despite this reassurance, I have now received yet another invoice '??? this time for the 15th month. To make matters worse, I can no longer log into the mobile app, which confirms that my account is no longer active.Frankly, I am baffled. What kind of company, what kind of system, and what kind of customer service allows a client to be placed in such a confusing and frustrating position?May I ask: how many times must a customer contact your support team in order to successfully terminate a contract?I expect a prompt and formal response from your company, and a resolution to this matter without any further delay. Please confirm that my account has been permanently closed and that no further charges will be issued.Yours sincerely,Man Ho WongI saw the missing calls. ThanksI'm working nowPlease call me after 3pm today or tomorrow morning ? Cheers8 April 2025 update:Thank you for your company'???s prompt response to my complaint. I'???m very pleased that my account has finally been successfully cancelled. I have updated my rating. Thank you, and I wish you a pleasant day.
