Tricky sales tactics, impossible to cancel with hidden small prints, and ongoing billing issues.I signed up with Bonline after as I needed their service '??? only to realise immediately afterwards that I didn'???t. Despite explaining this, Bonline refused to cancel my 12'???month contract and insisted there is no 14'???day cancellation period.After a 9 months of not using this service and continued to pay the monthly bills. I cancelled the direct debit and requested for the remaining 3 months so that I could pay it off and come off the 1 year I was forced to keep despite having not used the services for a single day. The cancelling was a nightmare. This request for final bill was declined despite never used the service but continued to pay the bills only to be charged '? ?11.10 for direct debit admin fee. Their website doesn't have an option to cancel. Their frontline staff couldn'???t do it over the phone and insisted that I had to call back their cancellation team 1 month prior to the last 12 months. They've continued to invoice me with a '? ?5 ad-hoc charges but stated is '? ?2.50 on the invoice which was misleading. I still have two months to go and not sure what other issues I will encounter with cancelling the contract reading from the some of the reviews and continuous invoicing. Overall, Bonline'???s aggressive sales tactics, refusal to honour any cancellation policy, and abysmal customer service left me feeling exploited and frustrated with a service I never used. I strongly advise anyone considering this service to look elsewhere as they will force down your throat for 12 months . Ensure you read the small print bogus charges.
