For the last one month, we have been losing customers, due to the company moving onto a new server voip 3.0 Their engineers spent alot of time to sort it out, but their servers are not programmed properly. Their engineers sound like they know what their doing, but they seem to be making excuses, just to hide the companies technical problems. They make multiple excuses, like (1) the phones we use are not compatible, so we should purchase new phones. I had to buy another phone which they have recommended and even that cannot be connected (2) then they tell me that the internet router is locked by the provider 3 mobile, so we should call 3 mobile and have the router unlocked. (3) our internet keeps shutting off, so the signal is interrupted and the phone will not connect. (4) the voip phone base unit is not responding, so they cannot connect it to their serversWe have told them to put us back on the old server and they keep making excuses.We have lost alot of customers because of them.
