I could not get through to customer services by phone, unavailable or engaged all the time. This is useless for a business if you need to report a fault for example.I emailed customer services who did respond quickly. I initially had difficulty resolving my query, although the customer service staff were pleasant & helpful within the constraints of the Bonline protocols. It got sorted quickly once Bonline had received all the necessary information. They are not as easy to deal with now as they were a few years ago. As a long standing and previuosly satisfied cutomer we are leaving Bonline.
