My Business line had a fault and if customers rang the number it would ring at their end but not at the business end and I our business was unable to dial out . After months of being told it'???s a handset issue and buying ten different handsets then being told a 1000 times we will solve the issue and get back to you only to have to go through the whole scinario with a new technical rep day after day with the same script ( it'???s got to be a fault with our handset etc etc ) in the end after threatening legal action after 4 months loss of business and nearly having to close our doors because of this they finally agree to send a bt engineer to check the outside line at the Green box and low and behold it was diagnosed an outside line fault ( nothing to do with us but to do with B0line and bt ) after 4/5 months of having no incoming calls they then say we can divert your calls to a mobile which why not do that from day one ! We have lost 1000s of customers and thousands in 4/5 months lost revenue and all they kept contacting us about was for a bill of '? ?45 that they were trying to charge us for in the period of having a defective line . It'???s disgusting how we'???ve been treated , we'???ve been offered no apologies or any kind of compensation for their negligence and what can I say about some of the call centre staff .. well let'???s just say they seriously need to retrain about 80% of them . This now will have to go through solicitors and courts to claim compensation. They leave us with no other option at this point
