I was charged $47.99 for a plan I didn't use in April. When I contacted them via chat they said they would refund me. This still hasn't happened. Now I can't seem to contact them via chat or any other way at all! I have a reference number for my refund request so have now disputed this transaction through my Credit Card. It seems it is the only way to call this terrible company to account. My advice. Don't start a free trial - you'll never get out of it!!
