Ordered a new guitar, item sent had a manufacturing defect. The box had already been opened suggesting it had been returned at least once. Disappointing and a hassle returning an item they probably knew had a defect before they sent it. Update. Company quite slow to reply, and only really send copy/paste responses. When you also have to wait for the item to be delivered back to them this adds to time it’ll take to get a refund. They maybe cheaper than others but would say it’s worth paying the extra elsewhere due to slow return process, especially if you’re in the uk.
